MEMBERSHIP QUESTIONS

1. How can I become a member? By clicking the "SIGN UP" link, you can fill out the membership form, become a member and start shopping. You do not have to pay any fees to become a member of our site.

2. Can I shop without being a member? You can shop without being a member. You can follow the orders you have placed without being a member from the "Order inquiry" section.

3. I forgot my password, what should I do? If you have forgotten your password, it will be sufficient to click the "FORGOT MY PASSWORD" link in the member login section and write your e-mail address that you specified while signing up in the box on the incoming page. A link will be sent to your e-mail address so that you can change your password. You can set a new password by clicking the link. For your security, this link will be active for 30 minutes. If you have not been able to determine the password within 30 minutes, you must click on the "FORGOT MY PASSWORD" box again.


ORDER QUESTIONS

1. How will I track the status of my order? You can follow the status of your orders on the "MY ACCOUNT / ORDER DETAIL" screen.

2. How soon will my order arrive? Your order will be delivered to cargo within 1-3 business days after the confirmation . There may be delays in product deliveries during special days and weeks, public holidays and in extraordinary situations.

3. When will my cargo arrive? Due to the intensity of cargo, after your product is delivered to the cargo, the delivery time varies between 1 and 3 working days depending on the region you are in.

4. If the package arrived damaged, should I receive it? You should not take the damaged incoming packages and keep a report showing that the package is damaged. You can then contact our customer service regarding your order.

5. Can I pay at the door? Jade Master has the option to pay at the door. Payment at the door can be made by cash.


WHAT IS THE WARRANTY PERIOD OF THE PRODUCTS?

The Warranty Period of the Jade Master Massage Bed and all of other products is 2 (two) years


TECHNICAL SUPPORT

All our products are guaranteed free of charge and Unlimited Technical Service during the Warranty period. At the end of the Warranty Period, Technical Service support will continue for a small service fee.

If there is any problem with your device, please contact us at 0750 247 51 27 or [email protected] e-mail address. Your problem will be resolved as soon as possible.